At Wura Space, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please read our refund and return policy below:
1. Return Eligibility
We accept returns on products that are unused, unopened, and in their original condition, within 30 days of purchase. Products that are damaged, used, or opened may not be eligible for a return or refund unless defective.
2. How to Return an Item
To initiate a return, please contact our customer service team at info@wuraspace.com with your order number and the reason for the return. We’ll guide you through the process. Returns must be sent back in their original packaging.
3. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If your return is approved, we will process a refund to the original payment method within 7-10 business days. Please note, shipping charges are non-refundable.
4. Exchange Policy
If you would like to exchange an item for a different size or color, please reach out to our customer service team. We will do our best to accommodate your request, but exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately within 7 days of delivery. We will either replace the item or issue a full refund, including shipping costs, for defective products.
6. Non-Returnable Items
Certain items, including gift cards, personalized products, and opened beauty products, may not be eligible for return or refund. Please check product details for specific return restrictions.
7. Shipping Fees
Customers are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping service for returns, as we are not responsible for items lost in transit.
8. International Orders
For international returns, please note that return shipping costs are the responsibility of the customer. Refunds will be processed in the original currency used during the purchase.
9. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please don’t hesitate to contact us at info@wuraspace.com. Our team is happy to assist you.